You can return or exchange unwanted items within 35 days of purchase with a valid receipt or parcel summary document. If your receipt or parcel summary document has expired or has been lost, we will offer you a credit receipt or exchange to the value of the last known selling price.
You can return them to our store or you can return your item by post. If you return goods because they were ordered incorrectly you will pay the return postage costs. If you would like us to replace the goods with another size or colour, we will charge carriage on the replacement. If you return an item because it was faulty when it was delivered, we will refund your postage costs for returning it to us. We may require proof that the item was signed for as damaged on arrival.
Please check with us before returning any goods as we will only refund the basic postage charge. Please note that items must be returned in their original packaging and in a re-saleable condition.
The following items are excluded from our "goodwill" returns policy: Gift cards, beauty, food, earrings, plants. These products can only be returned in accordance with your legal rights (for example, if they are not fit for purpose or not as described).
Returns can be made via: