Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Smiths Orchard Garden Centre’s relationship with you in relation to this website.

The term “Smiths Orchard Garden Centre” or “us” or “we” refers to the owner of the website whose registered office is 70 Chadwell Road , Grays, Essex, RM17 5SY. The term “you” refers to the user or viewer of our website.

Smiths Orchard Garden Centre is an independent family owned business with a retail store and on-line shop. Our VAT registration number is 311 8475 70.

Our email is orders@smithsorchardgardencentre.com

The Site

Placing an order with Smiths Orchard Garden Centre is easy. Simply navigate around our site to the products you want and when you've chosen the item, click the 'BUY NOW' button.

Wherever you are on our site, you can add items to your basket in the same way.

You can check the contents of your basket and the total cost at any time by clicking on the "My Basket" button.

You can remove items from your basket or alter the quantity required at any time.

Post and packing costs will be shown in your shopping basket

Click the "Proceed to Checkout" button when you have finished shopping.

Fill in the order details on the secure form.

You can also place an order by phone on 01375 372195


All prices include VAT.
All prices are subject to alteration with no prior notice.
Special offer prices or prices below our RRP are strictly subject to availability.
Promotions, special offers and free gifts are strictly subject to availability.


Accepted methods of payment are Visa, MasterCard, Switch, Delta and Solo., AMEX

Edit My Order

Should you wish to edit or change your order after it has been placed, send us an email explaining what you wish to change. If your order has already been processed, you will not be able to modify or change your order.

Cancel My Order

Should you wish to cancel your order after it has been placed, simply send us an email, including all relevant details, asking us to cancel your order. If your order has already been processed, you will not be able to cancel your order, however, you may return the item for a refund.


Order online or by phone by 2.00pm.
We aim to dispatch "in stock" items the same day if you order before 2.00pm or the next day if after 2pm. All orders are packaged with great care to ensure safe delivery. All deliveries will normally be made between Monday and Friday. We can deliver to your home or work address if more convenient.  Where a package has not been able to be delivered and the delivery is returned to us by the courier the customer will be liable for return postage.

Limitation on Liability

All reasonable measures are taken by us to ensure this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is not available at any time.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Use of the Website

The website may be used for private purposes and in accordance with these terms of use.

You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent

Links to and from other websites

You may not create a link to this website from another website or document without Smiths Orchard Garden Centre’s prior written consent.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).


Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Exclusion of Liability

We do not accept liability for any loss or damage that you suffer as a result of using this website.

Law and Jurisdiction

Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the courts of England and Wales.